TY  - BOOK
AU  - FREDERICK E.
AU  - RICHHELD
AU  - THOMAS TEAL
TI  - "The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value"
SN  - 9780875844480
U1  - 658.4 FRE 
PB  - Harvard Business Review Press
KW  - MANAGEMENT
ER  -