TY  - BOOK
AU  - JAMES HESKETT L
AU  - EARL SASSER W
AU  - LEONARD SCHLESINGER
TI  - THE VALUE PROFIT CHAIN TREAT EMPLOYEES LIKE CUSTOMERS AND CUSTOMERS LIKE EMPLOYEES
SN  - 978074225694
U1  - 658.812 JAM 
PB  - THE FREE PRESS
KW  - MANAGEMENT
ER  -