ZEITHAML VALARIE A <br/><br/>
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE 

 - 4th 
 -  TATA MCGRAW HILL PRIVATE LIMITE  2010 
 - "xxix,743 p" 
<br/><br/><label>ISBN: </label>7066077 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI