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| 100 | _a"FRYMAN, MARK A" | ||
| 245 | 0 | _aQUALITY MANAGEMENT | |
| 260 | _bCENGAGE LEARNING | ||
| 260 | _c2009 | ||
| 300 | _a284 P | ||
| 365 | _b275.00 | ||
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