| 000 | 00394nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 181012s9999 xx 000 0 und d | ||
| 020 | _a9780230634862 | ||
| 082 | _a658.812 AUS | ||
| 100 | _aAUSILIO ROSANNE | ||
| 245 | 0 | _aCUSTOMER SERVICE AND THE HUMAN EXPERIENCE | |
| 260 | _bMACMILLAN | ||
| 260 | _c2008 | ||
| 300 | _a171 P | ||
| 365 | _b230.00 | ||
| 650 | _aMANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c33426 _d33426 |
||