000 00402nam a2200169Ia 4500
008 181012s9999 xx 000 0 und d
020 _a9781422139882
082 _a658.312 HAR
100 _aHARVARD BUSINESS REVIEW [FIRM]
245 0 _aMAKING CUSTOMERS MATTER
260 _bFIFTY LESSONS LIMITED
260 _c2010
300 _a99 P
365 _b195.00
650 _aMANAGEMENT
942 _cBK
999 _c35700
_d35700