000 00390nam a2200169Ia 4500
008 181012s9999 xx 000 0 und d
020 _a9780143065685
082 _a658.85 RAM
100 _aRAM CHARAN
245 0 _aWHAT THE CUSTOMER WANTS YOU TO KNOW
260 _bPENGUIN-PORTFOLIO
260 _c2007
300 _a178 P
365 _b250.00
650 _aMANAGEMENT
942 _cBK
999 _c39308
_d39308