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008 181012s9999 xx 000 0 und d
020 _a9780749460884
082 _a658.812 BRO
100 _aBROCK DAVID
245 0 _aAFTERSALES MANAGEMENT
260 _bKOGAN PAGE
260 _c2010
300 _a218 P
365 _b350.00
650 _aMANAGEMENT
942 _cBK
999 _c41095
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