| 000 | 00384nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 181012s9999 xx 000 0 und d | ||
| 020 | _a9781403981974 | ||
| 082 | _a658.8343 FOR | ||
| 100 | _aFORNELL CLAES | ||
| 245 | 4 | _aTHE SATISFIED CUSTOMER: | |
| 260 | _bPALGRAVE MACMILLAN | ||
| 260 | _c2007 | ||
| 300 | _a247 P | ||
| 365 | _b125.88 | ||
| 650 | _aMANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c43512 _d43512 |
||