000 00421nam a2200181Ia 4500
008 200305s9999 xx 000 0 und d
020 _a9780071112352
082 _a658.81 FUI
100 _aFUTRELL CHURLES.M
245 0 _aABCS OF RELATIONSHIP SELLING THROUGH SERIVICE
250 _a1 ST
260 _bMCGRAW HILL
260 _c2005
300 _a548 P
365 _b1861
650 _aMANAGEMENT
942 _cREF
999 _c69740
_d69740