000 00452nam a2200181Ia 4500
008 181012s9999 xx 000 0 und d
020 _a7066077
082 _a658.8 ZEI
100 _aZEITHAML VALARIE A
245 0 _aSERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE
250 _a4th
260 _bTATA MCGRAW HILL PRIVATE LIMITE
260 _c2010
300 _a"xxix,743 p"
365 _b485.00
650 _aMANAGEMENT
942 _cBK
999 _c9131
_d9131